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Without a doubt, the most important single component
for a custom engineered part is quality. Anyone can
get low pricing from Asia, but what makes a project
truly successful is to find a factory that can provide
products of superior quality on a consistent basis.
Power Rite Products is committed to achieving
the highest level of customer satisfaction by providing
our customers with exceptional service, innovative solutions
and superior product quality at competitive prices.
Before you can determine if a factory is capable of
supplying quality parts, you first have to define what
quality means to that customer. Our experience at Power
Rite has helped us to design a process to evaluate,
control and produce parts of the highest level of quality,
which is expected by our customers.
Following are the key components
of our quality process.
1. Drawing Review
2. Standard / Specification Review
3. Specific Customer Quality Standards
4. Documentation Requirements
5. Third Party / Power Rite Inspection in addition to
factory QC prevents problems before shipment.
Drawing Review
Once Power Rite receives engineering drawings from a
customer, our engineers will review the drawings carefully
together with our Quality Assurance personnel. Key specifications
are studied, then reviewed with our Asia offices. Such
key specifications often include material requirements,
finish requirements, tolerances, interchangeability,
manufacturing processes, etc. Our Asia representatives
must have a clear understanding of the drawings and
the customer's expectations, so that they can perform
productively and efficiently. In some cases where the
exact material or finish is not available in Asia,
we will propose the closest equivalent and provide physical
properties and chemical composition data.
Standard I Specification
Review
Often times customer drawings will call out industry
standards for one or more specifications on the drawing.
Some examples are ANSI, DIN, JIS, SAE, SME, IFEE, ISO,
QS, etc. Power Rite conveys these standards to our Asia
factories and makes sure they have a complete understanding
of the requirements.
Many customers have specific requirements related to
the manufacturing process, such as SPC, CPK, Process
Capability Studies, 6 Sigma, etc. Power Rite engineers
work with the factories to ensure that these requirements
are being met.
Documentation Requirements
Regardless of the level of documentation required by
the customer, Power Rite engineers work with the factories
to ensure that all necessary documentation is presented
in a clear, concise manner.
Quality Level Not Specified
By Customer
If the customer does not require a specific quality
requirement, Power Rite factories automatically follow
a minimum quality Level of 2.5 AQL per Mil-Std 105d.
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Quality Issues
Because Power Rite works so closely with our factory
partners in Asia, it is rare that their quality issues.
However, if there ever should be a case in which a product
does not conform to the agreed upon specification, Power
Rite will take responsibility for any such component.
Once Power Rite receives notification of a quality issue
in the form of a Request for Corrective Action, we immediately
communicate the issue with our Asia Engineers and our
factory. To be thorough and expeditious, it is always
best to send the factory digital photos and samples
of the parts in question. Once the factory has this
information, they study the data and the samples, they
review their processes, then come up with a formal Corrective
Action Report. The Corrective Action Report is reviewed
with the customer to make sure it meets with the customer's
satisfaction.
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